Privacy Policy

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This Privacy Policy explains how Removalankle, operating at removalankle.world, collects, uses, stores, and protects personal data when you interact with our anti-stress programs for office workers, visit our website, book sessions, or communicate with our team. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal information is Removalankle, located at The Life Coach - Positive Minds, Mapleton Rd, London SW18 4DN, United Kingdom. For any privacy-related enquiries, you may contact us at support@removalankle.world or by telephone at +447949029157 during business hours.

2. Scope of This Policy

This policy applies to all personal data processed in connection with our workplace anti-stress programs, including the Desk Reset Micro-Session, Lunchbreak Calm Workshop, and Full Workplace Resilience Program. It covers data collected through our website, contact forms, booking enquiries, on-site program delivery, virtual sessions, and any follow-up communications related to our products and services.

3. Personal Data We Collect

We may collect the following categories of personal data depending on how you interact with Removalankle:

• Identity data: full name, job title, and employer organisation name.
• Contact data: email address, telephone number, and office address.
• Communication data: messages submitted through our contact form, email correspondence, and notes from discovery calls.
• Booking data: preferred program type, session dates, team size, and special requirements for on-site delivery.
• Technical data: IP address, browser type, device information, and pages visited on removalankle.world.
• Session feedback data: anonymised or attributed survey responses collected after program delivery.
• Payment data: billing name and address. Payment card details are processed by our secure third-party payment provider and are not stored on our servers.

4. How We Collect Data

We collect personal data through direct interactions when you complete our contact form, send an email, call our office, or book a program. We also collect limited technical data automatically through cookies and similar technologies when you browse our website. Session feedback may be collected via paper forms or digital surveys following program delivery at your workplace.

5. Legal Bases for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: to fulfil bookings for our anti-stress programs and deliver the services you have requested.
• Consent: when you tick the consent checkbox on our contact form or agree to receive marketing communications.
• Legitimate interests: to improve our programs, respond to enquiries, maintain website security, and develop our business, provided your rights are not overridden.
• Legal obligation: to comply with tax, accounting, and regulatory requirements applicable in the United Kingdom.

6. How We Use Your Data

Removalankle uses personal data to process and manage bookings for our office anti-stress programs, communicate with you about session scheduling and logistics, tailor program content to your workplace needs, issue invoices and process payments, send post-session summaries and practice materials, analyse aggregated feedback to improve our products, respond to complaints and support requests, and comply with legal and regulatory obligations.

7. Program-Specific Data Handling

For the Desk Reset Micro-Session, we typically require only the organiser's contact details and a list of participating employees' first names for session scheduling. For the Lunchbreak Calm Workshop, we may collect dietary or accessibility requirements to ensure an inclusive session environment. For the Full Workplace Resilience Program, we may process departmental structures and anonymised stress indicator surveys to track program effectiveness over time. No sensitive health data is required to participate in any Removalankle program.

8. Data Sharing

We do not sell your personal data. We may share data with trusted third parties who assist us in delivering our services, including payment processors, email service providers, cloud hosting providers, and accounting software providers. All third parties are contractually bound to process data only on our instructions and in compliance with UK data protection law. We may also disclose data where required by law, court order, or regulatory authority.

9. International Transfers

Your data is primarily stored and processed within the United Kingdom and the European Economic Area. If any data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office, to protect your information to an equivalent standard.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for twenty-four months unless a booking is made, in which case related data is retained for seven years for accounting and legal purposes. Session feedback data is anonymised after twelve months. Technical log data is retained for ninety days. Marketing consent records are kept until you withdraw consent.

11. Your Rights

Under UK data protection law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of your data in certain circumstances, restrict or object to processing, request data portability where applicable, and withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Data Security

Removalankle implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections via HTTPS on removalankle.world, access controls limiting data access to authorised personnel, secure storage of physical session records, and regular review of our data handling practices.

13. Children

Our anti-stress programs are designed for adult office workers. We do not knowingly collect personal data from individuals under the age of eighteen. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our programs, legal requirements, or business practices. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically when using our website or booking our services.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact Removalankle at support@removalankle.world or visit our contact page. We aim to respond to all privacy requests within thirty days.